Digital Marketing & Technology Glossary Of Terms

Chatbots

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An evolution of automated telephone systems, chatbots are pieces of software that allow a computer to hold a conversation through use of artificial intelligence. This conversation could be held audibly, via text message or through a chat program on a computer, but there will always be at least one piece of automated software (the bot) involved. Use of chat bots in business has been on the rise of late as the technology makes it easier and cheaper for companies to implement their customer service offering.

An evolution of automated telephone systems, chatbots are pieces of software that allow a computer to hold a conversation through use of artificial intelligence. This conversation could be held audibly, via text message or through a chat program on a computer, but there will always be at least one piece of automated software (the bot) involved. Use of chat bots in business has been on the rise of late as the technology makes it easier and cheaper for companies to implement their customer service offering.

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